Last updated: June 19, 2025
At Karigar Craft, your satisfaction is our priority. We take pride in offering high-quality sarees, suits, and traditional wear. However, if you are not completely satisfied with your purchase, we’re here to help.
We accept returns or exchanges only if:
You received a defective, damaged, or wrong item.
You request the return within 7 days of delivery.
The item is unused, unwashed, and returned with its original packaging, tags, and invoice.
Note:
We do not accept returns for:
Products damaged due to misuse or neglect.
Items washed, altered, or used.
Customized or stitched products.
Clearance sale or final sale items (unless defective).
If you received a defective, damaged, or wrong product:
1️⃣ Contact us within 7 days of delivery.
Phone: +91 9891307320
Or raise a support ticket on our website.
2️⃣ Provide:
Your Order ID
Clear photos or videos showing the issue
Brief description of the problem
3️⃣ Our team will review your request within 2–3 business days and guide you on the next steps.
Customers must pack the item securely in the original packaging.
In most cases, customers cover the return shipping cost unless the return is due to our error (wrong or defective product).
We recommend using a trackable courier service. We are not responsible for lost or damaged return shipments.
Once we receive and inspect your returned item, we will notify you by email.
Approved refunds are processed back to your original payment method within 7–10 business days after inspection.
Refunds may take additional time to appear in your account, depending on your bank or payment provider.
Exchanges are possible for eligible defective or incorrect items.
If you prefer a replacement instead of a refund, please mention it when you contact us.
If the desired item is out of stock, we will offer an alternative or issue a full refund.
We reserve the right to refuse returns that do not meet the above conditions.
For questions about sizing, fabric, or color before ordering, please contact our support team. We’re happy to help you choose the right product!
For any other issues, our customer service team is always here to assist you.
For any queries or to start a return, please contact us at:
📧 Email: carf@karigarcraft.com | support@karigarcraft.in
📞 Phone: +91 9891307320
🎫 Support Ticket: Available on our website
📍 Address:
House No. 4, Lane No. 3, Ghasi Mohalla, Near Nya Pul, Basantpur Colony, Faridabad, Haryana – 121003, India
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